Pre-Sales Service
Demand analysis
Communicate with customers in detail through email,phone or video conference to understand their specific needs andexperimental requirements,and provide professional technical consultation and solutions.
Product recommendation
Recommend the most suitable equipment according to customer needs,and provide detailed productintroduction,technical parameters and application cases.All materials are available in multiple languages (such as English, French,German, etc.).
Personalzed customization
Provide personalized customization services for equipment according to the special requirements of customersto ensure that the equipment fully meets the experimental and production needs of customers.
Prototype testing
Provide remote prototype testing services.Customers can understand the performance and ease of operation of the equipment through live video or recorded video.
In-Sales Service
Contract signing
Sign a formal contract through emailand express delivery to clarify the rights and obligations of both parties.The contractcontent is available in multiple languages.
Production progresstracking
During the equipment production process,track the progress in realtime,and report the production situation to customers in a timely manner through email or other communication tools.
Quality control
Strictl control every link in the production process to ensure that each equipment undergoes strict quality inspection beforeleaving the factory and meets relevant standards and customer requirements.
International logistics
Arange professional international logistics companies to ensure that the equipment is delivered safely and on time to the customer's designated location,and handle related customs declaration and transportation matters.
After-Sales Service
Quality assurance
Each device provides a one-year warranty service,and the heating element provides a six-month warranty service.Ifthere is any problem during the warranty period,free repair or replacement service is provided.
Technical support
Provide 24/7 mutilingual technical support services.Customers can contact the technical team by phone,email or instant messaging tools to solve any problems encountered during use.
Remote training
Provide detailed operation training through video conferencing to ensure that customers can master the use of theequipment and daily maintenance skills.
Regular return visits
Regularly return visits to customers by email or phone to understand the use of the equipment,promptly solve problems encountered by customers during use,and provide necessary maintenance suggestions.
Maintenance service
Provide quick response maintenance services.For problems that cannot be solved remotely,technicians can bedispatched to the site for repair,or assist customers in finding local cooperative maintenance service providers.
Spare parts supply
Long-term supply of spare parts for equipment to ensure continuous operation and maintenance of equipment.Spareparts are delivered in time by international express.
Upgrade service
According to customer needs,remote or on-site upgrade services are provided to ensure that the equipment can meet thelatest technical requirements and experimental needs.
